Trust & safety
Review Guidelines
A review platform is only as good as its integrity. Here's how we keep things honest — for renters and landlords alike.
✓ Good reviews are…
- • Honest and based on your own experience
- • Specific — what happened, when, and how it was handled
- • Fair, whether the experience was good or bad
- • Focused on the rental: repairs, deposits, communication, safety
✗ Not allowed
- • Threats, harassment, or hate speech
- • Private personal info (home address, phone, SSN) — doxxing
- • Knowingly false statements or fabricated events
- • Fake reviews, review bombing, or competitor sabotage
- • Reviews you were paid to write
How moderation works
1
Submitted as pending
Every new review starts in a pending state — nothing publishes automatically.
2
Automated checks
AI-assisted screening flags profanity, threats, doxxing, duplicates, and suspicious review-bombing patterns.
3
Human review
A moderator approves, rejects, or edits for policy — and can flag anything that needs a closer look.
4
Community reporting
Every published review has a report button. Enough credible reports send it back to the queue.
5
Confidence labels
Reviews carry a trust indicator: Verified, Unverified, Community Reported, or Moderated.
For landlords
You can claim your profile, respond publicly to reviews, and correct factual errors. What you can't do is pay to remove or bury honest reviews — that would defeat the entire purpose. Paid landlord tools are strictly for claiming, responding, analytics, and fixing factual info, never for manipulating ratings.
A note on liability: reviews are the opinions and personal experiences of the people who write them, not statements of fact by LandlordTea. We remove content that violates these guidelines, but readers should always evaluate reviews critically.